Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

-  Items must be unused, unworn, and in their original packaging.

- Returns must be initiated within 30 days of delivery.

- Proof of purchase is required.

Return Process:

- Contact our customer support at hello@tryrootlab.com OR at our toll free phone number 1 (800) 916-1875 with your order number and reason for return.

- Our team will provide you with return instructions and the appropriate return address.

- Ship the item(s) back to the provided address: 

1175 Avocado Ave
Ste 101 #A11
El Cajon, CA 92020

- Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

- Refunds will be issued to the original payment method.

 -Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

- Exchanges are subject to product availability.

-If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.